Why is my Comcast Xfinity service not working?
No problems detected
If you are having issues, please submit a report below.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
Advertisem*nt
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,297 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
Advertisem*nt
Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
-
TV (13%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
E-mail (6%)
-
Phone (3%)
Advertisem*nt
Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Palmetto, Oklahoma City, Washington, D.C., Egg Harbor City, Venice, Denver, Baltimore, Sewell, San Jose, Tampa, Brooklyn, Livonia, Sacramento, Salt Lake City and Eugene.
Loading map, please wait...
| City | Problem Type | Report Time |
|---|---|---|
 Palmetto | Internet | |
| Oklahoma City | Wi-fi | |
| Washington, D.C. | Wi-fi | |
| Egg Harbor City | Internet | |
| Venice | TV | |
| Denver | Total Blackout |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- DeepVoiceDave (@DeepVoice_Dave) reported
@ComfortablySmug If you have Xfinity internet, then Xfinity mobile is a no-brainer. Uses Verizon network at a fraction of the price.
- Troy Glidden (@troyglidden) reported
@StevenGFX @Xfinity Oh man, that's a bummer. Need a sign in? I can add one for ya if you need access to one :)
- Kerry Flanagan (@kflan56) reported
@waflanagan @comcast @comcastcares please help
- WorkedUp (@WorkedUp2) reported
@Xfinity INTERNET/CABLE DOWN???
- Anne Bradbury (@AnneBradbury5) reported
@CharlesPPierce I have Comcast with HBO, internet and phone and for $228 per month, I just found out TCM is an add on service I'd have to pay extra for. What the hell! It's TCM, not a premium service. I have three Hallmark channels! 🤬
- ooOpanderOoo (@ooOpanderOoo) reported
@DOP_Suspenser I've heard Comcast can be horrible. I use COX Gigablast but I have a 1 TB limit each month, then they throttle it. But it has been really stable.I have heard that Verizon is really good.
- Colin Landforce (@landforce) reported
I wonder how much revenue Geek Squad loses every year to grumpy millennials Facetiming w/ their boomer parents and inlaws.Reset the ******* router and cancel your Comcast, mom
- Dimitre Iliev (@dimitre_iliev) reported
@comcast @Xfinity How are you #1? You are literally the worst internet company I've ever had. Thanks for the data caps. I'm leaving the second I get a chance...
- Jonathan (@Jonatha25629838) reported
@RockstarGames you should change your name to Comcast. Sorry your customer support is actually worse than cable. At least you only produce games once a century.
- MasonWhisper (@WhisperMason) reported
@rolltideresist @CodeMonkeyZ but Comcast is still up. Are all services down or just Att. seems kinda useless if some are still up.
- ClockwerkKaiser (@ClockwerkKaiser) reported
I really wish @Xfinity would fix thier service already. Trying to stream tonight, and I'm just dropping frames. Turns out my upload is 1Mbps... I pay $178 per month for this garbage. @comcastcares, any clue? And please don't ask me to restart my modem. I've done it 4x now.
- NerdByNorthwest (@nerdbynorthwest) reported
@DougStanhope Here in Mongolia, we've never had to wait more than a couple minutes to get our cable/IPTV provider on the phone to fix an issue. And we pay about 1/5 the price we used to for equivalent service from DTV or Comcast.DirectTV can't even measure up to 3rd world standards...
- Good Vibes Villain. (@SirJJThe1st) reported
Y’all are trying to lure in some customers from AT&T, meanwhile my service goes out. Thanks. @Xfinity @comcastcares
- Geenona (@Geenona) reported
@comcastcares I ve sent the dm. Hopefully someone responds. I wish there is no monopoly of services by @comcast. No one and I mean no one should be using @comcast You are #terrible
- Darius Goodman (@ReporterDarius) reported
@Daniel_moore021 @Xfinity @ATT Yikes that's a problem.
- Nuggy (@NuggyBunny) reported
I got my hair and makeup looking nice today but Comcast internet said no. So I guess no stream today:/ it’s back to having terrible upload speed again. Instead I’ll think of a new YT vid to record to stay productive
- Big Orange Bulldozer (@Bubba_Henson) reported
@BleeckerStHonch He’s clearly with Comcast customer service....
- Sandra Franklin (@ImusGoNow) reported
@Xfinity I don’t understand why just my area is experiencing a three day outage of services. According to the outage map only 500-1000 are affect.
- Trunao (@Trunaoo) reported
@comcast sucks they are capping 1.2gb. I called for help with this as my wife is suffering with cancer and TV is only support. We used up 1.2 in 15 days. The support at Comcast refused to help and only offer a $35 per month for an unlimited. #comcastsucks
- pamela watkins (@pamelaw79809698) reported
Central Time. The Mass can be seen on many different loc over-the-air, cable, and satellite providers.Over-the-air (with an antenna) on 9.1Comcast Xfinity: 192 & 1009DIRECTV 9AT&T U-verse: 1009DISH Network: 9Metronet: 9MTCO: 504Skitter TV: 9Kraus: 9.1NITCO 9WOW!: 206
- Daniel Moore 🇺🇸 (@Daniel_moore021) reported
@ReporterDarius AT&T only offers DSL to me. They don’t even have fiber lines ran in my area. Virtual school sucks the internet can’t support it. So we have to load kids up and drive a hour to their grandparents for the day. You’d think it’s 2020 almost 2021 @Xfinity @ATT would have options.
- |dazai simp| (@kasviel) reported
Confirmed that if you get cable via Xfinity, you get HBO Max for free (sign in via your provider). So I’ll be watching WW84 soon-ish. Still working on this fanfic. My parents paying cable does come in handy sometimes.
- ClockwerkKaiser (@ClockwerkKaiser) reported
I pay $178 per month for a service that likes to randomly crap out on me whenever I need it. Fix your service @Xfinity
- Geenona (@Geenona) reported
@comcastcares Unbelievable! You do realize that your 1-800 # is for fancy, you know that right? You mock and abuse your customers by providing that # that never leads to an actual human being. @comcast is a pathetic company to say the least. Terrible company! And a big joke!
- Daniel Moore 🇺🇸 (@Daniel_moore021) reported
@ReporterDarius @Xfinity @ATT If I’d known this when I bought the house I would of never bought the house.
- Mariah Timms (@MariahTimms) reported
@whittlz @Xfinity I’ve offered my login to friends myself!! Gotta get through somehow.
- Vijay Khawshe (@VKhawshe) reported
@Xfinity/@comcast you took us to Stone Age with your internet speed and great job employing cheap customer support who are readily available to ration the bandwidth or sell another plan
- 💫 (@troilogy1) reported
@xvilgo @comcastcares Did your WiFi ever fix ?? Mine didn’t
- triology’ (@Saucyfam3) reported
@comcastcares Y’all really don’t give a **** bro we pay all this money my WiFi should never **** up
- Johnnie Walker (@MsJohnnieWalker) reported
@comcastcares a complete fail!!!
